Our Response to COVID-19
As always, production areas are cleaned each time between batches to ensure the safety of our product and our amazing supporters! #shoplocal #supportsmallbusinesses
There are NO refunds unless your items are defective beyond normal candle burning. We allow exchanges up to 7 business days after your purchase. Items must be returned, unused and in the original packaging it was received in. Please allow up to 48 hours for inspections and once approved we will send your exchange. We DO NOT cover return shipping costs.
We try our best to package our products in a secure manner however there are no guarantees that the packages will be handled with care once they leave our facility. As such, we will issue a replacement on items that arrive broken beyond use. If this is the case, please contact us via the "Contact Us" page and allow up to 48hrs for responses.
Our products are made with natural ingredients and may melt during shipping and if left in the mailbox. Please keep track of your orders and collect them upon arrival to limit their exposure to extreme weather. We are not responsible.
All orders are processed (picked, packed and shipped) within 3-5 business days. Times may vary. Any order made on a United States public holiday will be shipped the next available business day after processing.
We do not send replacement items for orders with incorrect address submitted by buyers. It is your responsibility, as the buyer, to make sure your address is correct and if a mistake has been made, to notify us ASAP via the Contact Us page so we can change it on the shipping label, if possible. Once the products leave our facility, it is not our responsibility and we must, therefore, ask that you repurchase your order or contact the carrier to make any necessary changes.
We do not send replacement items for orders lost in the mail. Please contact your local carrier to find out details about your package.
CUSTOM / BULK ORDERS
We love to collaborate with other individuals, companies, small businesses to create something memorable. Please Contact Us if you would like us to create a customized scent, packaging, or label for your next event!
We are more than happy to offer bulk candles to accommodate your needs for party favors, wedding favors, stocking stuffers, and more. To inquire about our pricing and more please Contact Us
All clearance items ARE FINAL SALE. We DO NOT offer refunds or exchanges.
PRIVACY, SAFETY, & SECURITY POLICIES
If you are using public or shared devices and or networks, Pineapple Dream advises that you do not save any personal information on said device. Pineapple Dream is not responsible for personal information shared, saved or left on public or shared devices and or networks.
You actively provide personal information when you visit our website to do all the things typically associated with online services. Examples of the personal information we collect include name, address, phone number, email address, personal preferences, payment card number, purchase and ordering information, demographic information, responses to survey questions and any other information you choose to provide.
Pineapple Dream will not sell or provide any information given to us to any third party. We will to the best of our abilities aim to keep any and all information, actively given to us by you, safe and secure.